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Quality Guarantee

Our Quality Promise

Every sip you take should reflect our passion for high quality, gourmet coffee. We will always work hard to ensure that you are completely satisfied with our products. If you are not we will gladly replace the item or refund your money, just let us know within 15 days of your purchase.

To initiate a return please contact us first so we can keep an eye out for your product and resolve any issues.

All returns should be shipped to:

Cross Country Cafe
1600 East 24th St.
Cleveland, Oh 44114
Attn: Rob Mcgregor

Please note: 

  • K-Cup® coffee products are not eligible for a cash return. Only exchanges will be initiated. 
  • Keurig® brewers are subject to a $25 restocking fee. 
  • Returnee is responsible for the shipping charges associated with all returns and exchanges.



Keurig® Home Brewers and K-Cup® pods offered for sale on this website are only available to home consumers in the United States. We are not authorized to sell Keurig® Home Brewers or K-Cup® pods to business customers via our website please call 888 774 6939 or for further information. Best price guarantee is valid for named brand K-Cup® pods or Keurig® brewer only. K-Cup® pods and special promotions listed on are while supplies last, no rainchecks available. Standard shipping rates apply. Promotions may be combined with other coupon codes offered through Does not apply to previously purchased items. Cross Country Cafe claims the right to adjust, change, and modify all offers without notice.

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